TENET - Returns & Exchanges

Returns

We accept returns on all orders shipped within the United States. Your return must be postmarked no more than 5 business days after your original receipt. Please insure the value of your goods. We cannot be responsible for items lost in transit so we recommend using a reputable shipper that allows you to track your package and retain your proof of mailing. Please be careful when unpacking and repacking merchandise to avoid damaging items. Returned products must be in perfect and original condition in order to qualify for refund or exchange. We suggest allowing at least 7 days transit time. 

Items on sale are non-returnable.

To make a return, call us at (631) 377-3981 for detailed instructions.

 

Processing Your Return

Once we have received your return, please allow up to one week for us to issue the exchange or refunding your credit card. Your credit card will be refunded when all garments have been determined to be in their original condition. In the event of an exchange, if your desired replacement is not in stock, we will offer you a refund. Please allow one billing cycle for a refund to show up on your credit card statement. Any difference incurred in an exchange — whether a credit or an amount due — will be placed on the credit card used to pay for the original purchase. All refunds will also be credited to the card used for the original purchase. If your exchange requires multiple shipments, the appropriate shipping and handling fees will be charged to the credit card used to pay for the order.

*Items not post marked within the return period will prevent us from processing any refunds or exchanges. If your return does not meet the above return criteria, it will be shipped back at your expense.

**Please note that purchases made from the website are not returnable or exchangeable at any retailers carrying our goods.