TENET Shipping & Payment
Service
Customer service is available 7 days a week from 9AM to 5PM Eastern Standard Time by calling (631) 377-3981.
Shipping
Under normal conditions, orders of available stock are shipped within 2 business days of placement. Currently, we do not ship on weekends and federal holidays but for regular ground shipping we will send your order the following business day. If you have requested 2 Day Air or Overnight service, we must receive your order no later than 1pm to be shipped the same day. Please note that packages will not be delivered over the weekend. If you would like merchandise to be shipped to two or more locations, please place separate orders for each location.
Methods of Payment
We gladly accept Visa, Mastercard, and American Express credit cards. Unfortunately, we cannot accept cash, checks, money orders, or PayPal at this time. As required by law, sales tax of 8.75% will be added to all orders shipped within the state of New York.
Additional Information
If your shipment is refused and returned to us unopened for any reason, your credit card will be refunded less shipping costs. Should you have an exchange that requires multiple shipments, the appropriate shipping and handling fees will be charged to the credit card used to pay for the order, unless you instruct us to use a different one.
Domestic Shipping Rates (Excluding Alaska & Hawaii)
UPS Ground $8.
Orders shipped standard delivery will arrive via UPS ground. Delivery times vary based on location, but should arrive within 5 to 10 business days. Please allow 14 days total for standard shipping before contacting us. Domestic orders over $200.00 USD qualify for free UPS Ground shipping.
UPS 2 Day Air $35.
Orders shipped via UPS 2 Day Air will arrive in approximately 2 business days (allow an extra day for some rural locations).
UPS Next Day Air $65.
Overnight orders placed by 11 AM Pacific Time Monday through Friday will ship out the same business day. Orders placed after that time will be shipped on the next business day.
Domestic Shipping Rates (Alaska & Hawaii)
UPS Ground $15.
Orders shipped standard delivery will arrive via UPS ground. Delivery times vary based on location, but should arrive within 5 to 10 business days. Please allow 14 days total for standard shipping before contacting us. Domestic orders over $200.00 USD qualify for free UPS Ground shipping.
UPS 2 Day Air $45.
Orders shipped via UPS 2 Day Air will arrive in approximately 2 business days (allow an extra day for some rural locations).
UPS Next Day Airsaver $65.
Overnight orders placed by 11 AM Pacific Time Monday through Friday will ship out the same business day. Orders placed after that time will be shipped on the next business day.
International Shipping Rates (excluding Canada)
USPS Standard Airmail $25.
Orders shipped standard delivery will arrive via USPS standard Airmail. Delivery times vary based on location, but should arrive within 6 to 12 business days. Please allow 14 days total for standard shipping before contacting us.
USPS Express Airmail $50.
Orders shipped via USPS Express Airmail will arrive in approximately 5 business days (allow an extra day for some rural locations).
International Shipping Rates (Canada)
USPS Standard Airmail $12.
Orders shipped standard delivery will arrive via USPS standard Airmail. Delivery times vary based on location, but should arrive within 6 to 12 business days. Please allow 14 days total for standard shipping before contacting us.
USPS Express Airmail $40.
Orders shipped via UPS 2 Day Air will arrive in approximately 5 business days (allow an extra day for some rural locations).